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One and Only Hayman Island
One&Only Hayman Island regional director of
sales and marketing, Australia and New
Zealand, Anna Guillan, told micenet initial
expert assessments have determined that the
damage across the resort is sufficiently
extensive to require the extended closure of
the resort for rectification works until
approximately mid-2018, with new
reservations being accepted for travel from
June 1, 2018.
“We truly appreciate the inconvenience
and disappointment that this update may
cause. We are currently in the process of
advising our guests and travel partners and
we thank everyone for their understanding,
patience and kind support,” Ms Guillan said.
“The One&Only Hayman Island team
sends a message of support to our
Whitsundays neighbours and all those affected by the cyclone, and is committed to welcoming
back our valued guests to a rejuvenated resort upon our reopening.”
After a short remediation period, Hamilton Island was able to re-open on April 8 after a
tremendous effort from staff to clean up the island, explained Hamilton Island business events
manager, Julie Ford.
“On the day after the cyclone, the community started the clean-up effort and we even had a
conference group from Kyani Australia assist. Not quite the team-building exercise they had
envisioned but successful, none the less!
“The team effort was incredible – there were chefs, housekeepers, spa therapists, general
managers and restaurant staff all out and about clearing the roads and debris to ensure the island
could welcome back guests and return to normality as quickly as possible.
“The impact of the cyclone resulted in damage to vegetation and the facade of the island,
however, no significant structural damage occurred to any of the hotels and resorts due to their
construction to the highest cyclone safety ratings. Our luxury resort, qualia, is reopening on July
1 after planned refurbishment and rejuvenation was brought forward following the cyclone.”
Ms Ford said Hamilton had already welcomed back business events groups. There was some
damage to the conference centre, but this was fully repaired prior to a 500-pax conference held
at the end of May.
“Many clients have visited the island since the cyclone ahead of their upcoming events, and
they have all been pleasantly surprised at the recovery and regeneration to date. The foliage is
expected to recover very quickly given our tropical climate, and there are now even more water
views for guests to enjoy.”
Daydream Island Resort & Spa
Daydream Island Resort and Spa’s planned refurbishment has been brought forward meaning
the property will stay closed ahead of the commencement of the $50m works later this year. It
will reopen in 2018.
Mantra Club Croc
Mantra Group’s Airlie Beach property – Mantra Club Croc – played a pivotal role in the town’s
recovery, becoming the official base for many of the services and emergency crews. Just following
Cyclone Debbie it was accommodating more than 170 workers from Ergon Energy, Queensland
Marine and Environmental Services,
Community Services and specialist tree
experts. The resort is now back to being fully
In February it received a $5 million dollar
refurbishment with a stylish and slick design.
With 160 totally refurbished rooms,
redesigned public areas, re-landscaped
gardens and rebuilt pool, this revived resort
brings back the stature, reputation and
excitement for which it was once renowned.
Club Croc upgrades include extended
conference facilities catering for up to 250
guests, an upmarket boardroom with new
technology, services, food and beverage
packages catering for up to 15 people, a
designated gym with brand new commercial
equipment, 50” smart TVs in every room
offering 20 Foxtel channels, and a restaurant
and deck dining open for breakfast, lunch
Peppers Airlie Beach
Peppers Airlie Beach sustained minor
structural and cosmetic damage. Following a
refurbishment of its conference facilities, the
property was fully operational on May 22, with
a previously confirmed conference booking
the first to experience the revitalised venue.
Coral Sea Resort
Coral Sea Resort was fully operational within
a short time frame following Cyclone Debbie.
In fact, the property played host to a
number of events and weddings that were
Airlie Beach has welcomed
an impressive new
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