Home' micenet eMag : micenet December 2018 Contents reusable towels and automatic lights. There
are now whole resorts built on sustainable
design principles, such as Emirates
One&Only Wolgan Valley, which was crafted
using recycled materials and boasts the title
of the world’s first carbon neutral hotel.
One&Only has incorporated rainwater
collection, heat exchange technology and
solar panel usage into its operations, and has
thrown support behind the University of
Western Sydney’s WomSAT citizen science
app for wombat preservation. Spicers
Sangoma Retreat in the Blue Mountains and
Saffire Freycinet in Tasmania are other resorts
with decidedly green blueprints.
Additional eco-friendly trends sprouting up
around the country include electric car
battery chargers, which have been rolled out
at hotelier Dr Jerry Schwartz’ properties in
Sydney, the Blue Mountains and the Hunter
Valley, the incorporation of gardens and
natural elements within hotels’ interiors, for
example The West Hotel in Sydney which
has an open-air, lushly-foliaged garden
atrium, and even the advent of onsite worm
farms, herb gardens and bee hives.
The Mayfair Hotel in Adelaide tends its very
own rooftop beehive, which not only
contributes to the mitigation of a serious
environmental issue, but provides plenty of
sweet honey for executive chef Bethany Finn
to incorporate into the Mayflower
Restaurant’s dessert menu. Bethany’s
honey and wildflower gateaux and honey
panna cotta have reportedly created quite
Finding their zen
In a similar vein, wellness has progressed beyond a moniker for kaftan-wearing bohemians, with
an increasing number of big-brand hotels developing their ethos around rejuvenation. One of
IHG’s new brands, for example, requires each hotel GM to lead guests in a yoga session every
New and refurbished hotels around Australia are increasingly fitted out with gyms and fitness
centres, health spas, retreat facilities and in-room exercise equipment, and health-driven menus
and external fitness trainers are becoming garden-variety.
Some examples of zen-focused hotels include FV by Peppers in Brisbane, which offers
in-house yoga and 24-hour gym access, Westin Hotels & Resorts properties which employ
‘running concierges’ to lead groups on runs of the local precinct, and both Pullman Palm Cove
and Pullman Port Douglas Sea Temple which are replete with award-winning Vie spas and
provide educational seminars on exercise, clean eating and use of organic products.
Children of the (tech) revolution
While the word millennial is often met with a tut and derisive eye roll, this has not been the
reaction from the accommodation sector. Big name hotel chains have responded to a new
generation of guests, and their various needs and preferences, with agility and innovation. This
is especially true when it comes to technology.
This year, a study cited by the NoVacancy Accommodation Expo found that 70 per cent of
young Australians prefer to communicate via written message than by phone call, and hotel giants
have grabbed a hold of this statistic by integrating artificial intelligence into their service offerings.
In June, Marriott International announced a partnership with Amazon.com to increase guest
amenities with cloud-based voice service ‘Alexa’. By simply talking into an Echo device, users
can order room service, request housekeeping or call the concierge for dinner
recommendations without picking up the phone. Likewise, in September, AccorHotels Australia
announced a completely integrated Facebook chatbot called AccorBot, which assists with hotel
reservations, customer service queries and city guide information.
The ubiquity of hotel WiFi has been another major shift in the sector’s landscape. In a recent
survey of 300 Australian accommodation providers, Tourism Accommodation Australia revealed
that 96 per cent offered some form of WiFi, with 65 per cent offering it to guests free of charge.
Greater WiFi bandwidth, speed, delivery and safety are also on the rise.
Logically, new hotel developments are also being built around the proclivities of a new
generation. In keeping with affinities for comfort and convenience, lobbies and communal areas
have transformed from pragmatic spaces to open-plan areas with sofas and iPad check-ins.
The recently-opened Ruby Apartments, Gold
Coast has adopted modern check-in kiosks.
32 | micenet
30-33 HOTEL TRENDS.indd 32
23/11/2018 1:55:42 PM
Hotel rooms are also increasingly based on the habits of their clientele, with foldable mobile
desks that can double as dining tables, wall-mounted flat screen TVs with chrome cast
functionality, and (thankfully) USB ports and power sockets next to beds now commonplace.
Marriott’s Aloft Hotels brand, which made its Australian debut in Perth last year, champions
the design mantra of ‘what millennials want’. The hotels feature vibrant and relaxed common
areas and rooms with contemporary architecture, as well as up-to-date technology, including
RoomCast which allows for streaming of
Netflix and YouTube, and free WiFi for all
Likewise, the new Tribe brand, which also
debuted in Perth last year, embodies the
millennial predilections for the functional and
affordable, with practical and casual living
areas, compact rooms and connectivity all
mainstays of the venues.
With a limited space to explain every wow
that Australian hotels have we have probably
been remiss not to mention many more
properties that are working hard to create a
point of difference to their competitors.
Properties like the Emporium at Brisbane’s
Southbank, the QT group, and a growing
number of boutique hotels are all doing their
bit to keep the Australian accommodation
sector at the edge of style and function. And
we say, keep ‘em coming. m
The members lounge
at QT Sydney plays to the
Gen-Y affinity for comfort
and bold aesthetics.
Conference and Exhibition Insurance
Often events that aren’t
planned have more impact
than those that are.
Here at Aon, we’re convention and exhibition insurance specialists.
We’re concerned with protecting you from unforseen, unfortunate events that
can have a profound impact on your livelihood.
As the biggest name in the conference and exhibition insurance business, we can
provide an insurance solution with various options – shortfall/cancellation,
non-appearance, damage to equipment, strikes, adverse weather, event liability,
to name just a few insurance covers available.
For more information, talk to
02 9253 7697
micenet | 33
30-33 HOTEL TRENDS.indd 33
23/11/2018 1:55:44 PM
Links Archive micenet October 2018 Navigation Previous Page Next Page